Frequently Asked Questions

How far in advance should I send out the invites and how many children should I invite?

We recommend sending out your invitations approximately 3 weeks prior to your party to give you enough time to get rsvps and order necessary supplies. A lot of people say your child's age plus two is a good number to invite but personally I think inviting only 6 kids and then 1 or 2 don't show up could be disappointing for your child. I really think it's up to you and your child. It's not necessary to invite the whole class - if you don't know who your child's friends are at daycare/kindy/preschool/school then ask their carer or teacher and then when old enough just ask your child. Please refer to our Tips section at www.ezykidsparties.com.au/tips.htm for more assistance with planning your child’s party.

How far in advance do I need to order packages and book entertainment?

For DIY Party Packages, we recommend you order these 2-3 weeks in advance. However we do generally have all items in stock so don't panic if you have left it until the last minute, just depends on your themes, numbers and our suppliers. For Hosted Party Packages and kids party entertainers we recommend you book these at least 4 weeks in advance to ensure a host or entertainer is available as they get booked up quickly (you can advise numbers closer to the date of your party). 

What if you don’t have the theme listed that my child wants?

No problem, in most cases we can source party wares, decorations, loot bags and contents and games for you but please give us at least 3 weeks notice prior to the date of your child’s party if you can so that we can order in these items. Also, please note that the price may not be as competitive as what we can source our listed range of themes for, depending on the theme and the supplier.

What is included in a DIY (Do It Yourself) Party Package?

Each DIY Kids Party Package includes all the tableware, decorations, loot bags, party favours, games & activities you need to host a kids party anywhere. Each theme lists the inclusions but it is usually:

• tablecloth
• plates
• cups
• napkins
• party hat
• balloons
• banner
• loot bags with approx 7 items (4-5 are novelty items to match your theme with 1-2 confectionery items added or we can do without any confectionery on request)
• 5 games & activities, e.g. tattoos, pass the parcel plus some unique games to match your theme + 1 activity that the kids get to make and take home with them

What is included in a Hosted Kids Party Package?

Each Hosted Kids Party Package includes all the tableware, decorations, loot bags, party favours, games & activities you need to host a kids party plus a party host, in costume for most themes, to setup and run all the games and activities (for duration of 2 hours in most cases). Each theme lists the inclusions but items usually include:

• tablecloth
• plates
• cups
• napkins
• party hat
• balloons
• banner
• loot bags with approx 7 items (usually 4-6 novelties items and 1-2 confectionery or we can do without any confectionery on request)
• party host in costume for 2 hours (plus setup/pack down time)
• 7-8 games & activities, e.g. tattoos, pass the parcel, corners, musical chairs plus some unique games to match your theme + 1-2 art/craft activities that the kids get to make and take home with them plus prizes
• tables, chairs, stereo & music all supplied by us as well

We also have the following options:

• Deluxe Hosted Party Package which includes all the kids party supplies and birthday games above, as well as a themed birthday cake plus picnic boxes for each child.
• Hosted Games Package which is just the party host, games & activities only without the party supplies, birthday cake or party food.

Please note that props and games equipment included as part of a Hosted Party Package is on a hire basis only, with the exception of items such as tattoos, pass the parcel, balloon and food based/consumable party games and activities.

What does the Party Host do?

Your Party Host will arrive at the party 30min to 1 hour before your party and set up the decorations, tableware, props and games ready to play. Once the children have arrived they will get them together and run the games and activities for a duration of 2 hours (or however long your package is for). Then they will pack up the games (usually the parents will bring out the cake at this point) and leave. Please note they are not there to supervise the children and parents must be responsible for their children at all times. All of our Games Hosts are Blue Card holders and experienced at working with children.

Can you tailor a package?

Certainly, please just send us your requirements and desired theme and we can tailor a package for you. You can also mix and match themes and games if you like, especially if you need something for boys and girls.  

What locations do you operate?

Do It Yourself party packages can be shipped anywhere. Please email me for international shipping rates.

Hosted Party Packages are currently available on the Sunshine Coast and Brisbane and will be available in Melbourne from March/April 2011 with plans to expand to Sydney by the middle of 2011.

All kids party entertainers, face painters and jumping castles are based on the Sunshine Coast with some of them also available in Brisbane.  

Can I have the party at your place?

This is the first thing that one of my friends asked me when I first told her about my idea for Ezy Kids Parties! Ah no, sorry... but if you don’t want the mess at your house we have listed some parks and other venues where we can do a hosted party package for you. Just remember you may not have the mess to clean up at home but you will need to lug all the stuff somewhere else instead and then clean up and bring it all home again. Or of course you can organise for us to do it for you as part of a package. Please note that if you do want to have it in a park somewhere and you want something like a jumping castle you need to obtain council permission first.  

Do we ship international?

Yes, we can ship international. Please find below an estimate of costs and shipping times:

• Express Courier International Merchandise $81.20 2-5 work days
• Express Post International $63.50 3-7 work days
• Pack and Track International $50.25 4-6 work days
• Registered Post International $50.00 4-6 work days
• Air Mail $44.25 4-6 work days
• Sea Mail $30.50

Shipping rates & times

Shipping costs (to anywhere in Australia):

• Standard = $12
• Express = $15 (overnight depending on your postcode)

Delivery times:

• Orders are usually shipped with 48 hours
• QLD standard mail: 1-2 working days
• NSW & VIC standard mail: 2-3 working days
• SA & NT standard mail: 3-5 working days
• WA & TAS standard mail: approx 5 working days (7+ for regional areas)
• Express post: 1-2 working days

Please include the date of your party at registration if you need your order by a certain date
 

What is your returns policy?

We pride ourselves on our product range and offer a 100% customer satisfaction guarantee. If for any reason you're not happy with any of the products you receive from us (online party supplies only), please contact us within 14 days of receipt of the product for a refund, or exchange or credit valid for 12 months. Any such items must be returned within 14 days, in as new condition, unused, undamaged and with the original packaging intact.

Please note that delivery costs are not refundable.

Some conditions may apply and we reserve the right to refuse a return on any product that does not meet these requirements.